Refund policy

Last Updated: January 30, 2026

30-Day Returns

At Monroe & Bond, we want you to love every purchase. If you're not satisfied for any reason, we offer a simple and straightforward return process.

Return Policy Overview

• Return Window: You have 30 days from the date your order is delivered to request a return.
• Condition: Items must be unused, in original condition, and returned with all original packaging, accessories, and tags.
• Returns: Our support team will assist you through each step of the return process.

Return Costs

Defective, Damaged, or Incorrect Items — Free Returns

There is no cost to you if the item is defective, damaged during shipping, or if you received the wrong product.

Customer Remorse (Change of Mind)

If you decide the item isn’t right for you—wrong fit, incorrect choice, or simply changed your mind—you may still return it. However:

• You are responsible for the actual cost of return shipping.
• Shipping costs are non-refundable.

How to Return an Item

1. Contact Us
   Email our support team at support@monroeandbond.com with your order number and the reason for your return.
2. Return Address
   Please email our customer service team for the return address. We will provide the correct return location based on your order and product type.
3. Pack Your Item
   Repack the item securely in its original packaging, including all accessories, documents, and tags.
4. Send It Back
   Follow the instructions in your return authorization email and drop off your package at the designated carrier location.

Refund Process

Inspection: Once your return is received, we will inspect the item to ensure it meets our return criteria.

Refund: After approval, your refund will be processed to your original payment method. Refunds typically take up to 7 business days, depending on your bank or payment provider.

Exchanges

If you need a different size, color, or product, our team will be happy to help you arrange an exchange, provided the item is in returnable condition.

Non-Returnable Items

For hygiene and safety reasons, certain product categories may be non-returnable. These items will be clearly marked as non-returnable on the product page.

Questions?

Visit our FAQ page or contact our customer support team anytime.

Contact Information

Store Name: Monroe & Bond
Company Name: Herm Global LLC
Company Number: 2025-001635365
Business Address: 1 S Dearborn St, Chicago, Illinois 60603, United States
Email: support@monroeandbond.com
Phone: +1 2512203619

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CST (Chicago Time)
We aim to reply within 1–2 business days.

Disclaimer

By placing an order with us, you agree to this Return & Refund Policy.