Last Updated: January 30, 2026
Welcome to the Monroe & Bond FAQ page. We’re here to answer your most common questions and ensure you have the best shopping experience possible. If you need further assistance, our support team is always ready to help.
Shipping & Delivery
Our delivery estimates are as follows:
For complete details, please refer to our Shipping Policy.
Yes! We offer free shipping on all orders within the United States. See more in our Shipping Policy.
No. At this time, we ship exclusively within the United States.
You can track your order using our Track Order page.
Please contact our customer support team immediately. We’ll help resolve the issue as quickly as possible.
About Monroe & Bond
No, we are an online-only store.
Yes! We accept bulk and commercial orders. Please contact our support team for details.
Returns, Refunds & Exchanges
You may return items within 30 days of delivery. For full details, please visit our Return Policy.
If you receive a defective product, please contact us. We will arrange a free return and offer a replacement or refund. The product must be returned within 30 days.
Yes! We offer exchanges. For instructions, please refer to our Return Policy.
Once we receive and inspect your return, your refund will be processed. Refunds typically appear in your original payment method within 7 business days, depending on your bank or payment provider.
Order Changes & Cancellations
Yes. We offer a 24-hour cancellation window. If you need to cancel, please contact us as soon as possible.
If your payment fails, your order will not be confirmed. Please try again or use a different payment method.
Payments & Pricing
We accept the following payment methods:
All payments are processed securely in USD.
Store Policies & Additional Info
Here are our key policy pages:
Contact Information
If you have any additional questions or need assistance, our customer support team is here to help.
Store Name: Monroe & Bond
Company Name: Herm Global LLC
Company Number: 2025-001635365
Business Address: 1 S Dearborn St, Chicago, Illinois 60603, United States
Email: support@monroeandbond.com
Phone: +1 2512203619
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CST (Chicago Time)
We aim to reply within 1–2 business days.
Thank you for choosing Monroe & Bond! We value your trust and look forward to assisting you.