Privacy policy

Last Updated: January 30, 2026

This Privacy Policy describes how Monroe & Bond (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security.
Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information such as:

How you access and use the Site
Device and browser information
IP address
Network connection details
Interaction data such as pages viewed or features used

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Payment processors who collect payment details (bank information, credit or debit card numbers, billing address) to process your order.
Marketing or analytics partners who automatically collect information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below titled Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, or exchanges, managing your account, arranging shipping, and supporting returns or other features related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail. This may also include tailoring the Services and advertising on our Site and on other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your credentials safe. Do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services. This use is in our legitimate interests to be responsive to you, maintain our business relationship, and enhance the functionality of the Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about Cookies used by Shopify, visit: https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions. We may also allow third parties to use Cookies to tailor Services, products, and advertising.

Most browsers accept Cookies by default, but you may remove or block Cookies through your browser settings. Please note that blocking Cookies may negatively affect your user experience and certain features may no longer function properly. Blocking Cookies may also not fully prevent information from being shared with third parties such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons consistent with this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. These partners use your information according to their own privacy policies.
When you direct, request, or otherwise consent to disclosure of information to third parties — such as for shipping products, social media integrations, or other user-directed services.
With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction (e.g., merger, acquisition, reorganization, or bankruptcy), to comply with legal obligations (such as responding to subpoenas, search warrants, or government requests), to enforce terms of service, or to protect the Services, our rights, and the rights of our users or others.

We may disclose the following categories of personal information and sensitive personal information to the parties described above:

Identifiers such as basic contact details and order/account information
Commercial information such as order data, browsing behavior, and customer support interactions
Internet or other similar network activity, including Usage Data
Geolocation data as determined by IP address or other technical means

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may also be viewable by other users without limitation as to its use. Our inclusion of such links does not imply endorsement of the content on those platforms or of their operators.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided personal information to us, please contact us using the details below to request deletion of the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute “perfect security.” Additionally, information sent to us via the internet may not be secure while in transit. We recommend avoiding the use of insecure channels to communicate sensitive information.

The length of time we retain your personal information depends on factors such as: whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in specific circumstances, and we may decline requests as allowed by law.

Right to Access / Know: Request access to personal information we hold about you, including details regarding how we use and share your information.
Right to Delete: Request that we delete personal information we maintain about you.
Right to Correct: Request correction of inaccurate personal information.
Right of Portability: Request a copy of your personal information or transfer of such information to a third party, subject to limitations.
Restriction of Processing: Request that we stop or limit certain activities involving your information.
Withdrawal of Consent: Where we rely on consent to process information, you may withdraw it at any time.
Appeal: If we deny your request, you may have the right to appeal our decision.
Managing Communication Preferences: You may opt out of marketing emails at any time using the unsubscribe link in our messages. We may still send non-marketing emails, such as those related to orders or account activity.

You may exercise these rights through our Site or by contacting us using the information below. We will not discriminate against you for exercising your rights.

To verify your identity, we may request additional information, such as your email address or account number. You may also designate an authorized agent to make requests on your behalf; we may require proof of authorization and identity verification before responding.

Complaints

If you have concerns about how we process your personal information, please contact us using the information below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. This includes processing by staff, service providers, and partners located in other countries.

If we transfer your information out of Europe, we rely on recognized legal mechanisms such as Standard Contractual Clauses or equivalent protections, unless the destination country already provides adequate protection.

Contact Information

If you have questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, you may contact us at:

Store Name: Monroe & Bond
Company Name: Herm Global LLC
Company Number: 2025-001635365
Business Address: 1 S Dearborn St, Chicago, Illinois 60603, United States
Email: support@monroeandbond.com
Phone: +1 2512203619

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CST (Chicago Time)
We aim to reply within 1–2 business days.